CEO and Founder Brian Stephens and President of Caissa K12 Adrian Bond discuss the importance of great customer service with the adage that supporting your employees will help them support your customers. A bad experience can be detrimental to a school’s retention, so it is important to support your employees by teaching them how to smoothly resolve difficult situations. The ability to politely enforce rules, be an advocate, and bring compassion back to customer service are some of the points Brian and Adrian discuss in this conversation on good customer service.